FAQs

Nothing. Simply have your items ready to go and ensure that the Air Waybill (your barcoded luggage shipping label) is attached to your luggage.

Please note that the following items must be packed in an airline compatible shipping box

  • Golf bags
  • Bicycles
  • Skis
  • Snowboards
  • Ski boots
  • Musical instruments
For prices and availability of weekend collection or delivery contact our Customer Support Team via our Contact Form

We offer this service (subject to suitable port facilities and local handling costs which we confirm with the individual cruise company) and an administration fee of GBP 45.00 (plus Tax if applicable) is added to our usual cost We require the following additional information: 

  • Cruise line
  • Vessel name
  • Date and port of departure
  • Date and port of arrival 
  • Animals (including birds, fish, insects, larvae, pupae etc.).
  • Animal products (including but not limited to ivory, fur and garments trimmed with fur).
  • Antiques and art works.
  • Bullion.
  • Complete firearms and firearm parts, ammunition, explosives, weapons.
  • Dangerous / hazardous goods (including but not limited to perfumes, aftershaves, aerosols, flammable substances, loose lithium batteries, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations
  • Flowers and plant products.
  • Human remains or ashes.
  • Illegal goods (these are goods which are considered illegal in the origin, the transit points and / or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics).
  • Imitation (replica) firearms, toy guns, weapons, explosive devices or ammunition.
  • Medical samples (including but not limited to bodily fluids and tissue samples).
  • Negotiable instruments in bearer form (including but not limited to bank notes, currency, vouchers).
  • Perishable items that require a temperature-controlled environment.
  • Pornography.
  • Prescription drugs and pharmaceutical products.
  • Tobacco.
  • Foodstuffs, perishable food articles and beverages requiring refrigeration or other environmental control, including, but not limited to: Wine, Beer, Spirits and Champagne.
  • Packages that are wet, leak or emit an odour of any kind or packages wrapped in Kraft paper.
  • Knives.
  • Fragile items (including but not limited to crockery and china, any item containing glass, televisions, computers, data storage devices, paintings) unless professionally and adequately packed and wrapped.
  • Religious artefacts
No – pressurised containers are not permitted to be packed in unaccompanied luggage, including deodorants and hairsprays.
No – items containing alcohol (including perfumes and aftershaves) are not permitted to be packed in unaccompanied luggage.
No – alkaline batteries are not permitted. Please ensure these are removed from any items you have packed.
Yes – Please contact us here for price and service details.

Yes, you can ship items such as:

  • Kayaks
  • Canoes
  • Surfboards
  • Windsurf and sails
  • Hanging gliders
  • Pole vaults, etc

For prices and further details please contact us here
Extra-large items must be packed in a travel case specifically designed for that piece of equipment. When contacting us please have details of weight and size of item(s) to be shipped (size and weight details required are length, width and height – including packaging)

If you cancel your order, no refund is payable by the Company and depending on the circumstances, the Company may also charge a cancellation fee to cover administrative charges of £25.00 (plus VAT at the prevailing rate, where applicable).

Yes, there are many freight companies that will arrange the transportation of your luggage. However, unlike luggagecloud this is not their primary source of business and as such you may have to follow lengthy procedures in order to ship your items. This may involve having to box and weigh your goods, and having to complete complex Air Waybills (your barcoded luggage shipping label), Customs Documents and Invoices where requested by Customs as well as possibly having to drop your luggage at the freight company’s location.

Luggage may be xrayed for security purposes and any camera film or other items may be harmed by the radiation from the xrays.
Simple, a member of our team can assist, please contact us here
If your delivery date is very time sensitive, then we recommend allowing 1-2 extra working days due to possible delays resulting from Customs high volumes.

Luggage shipping costs (the chargeable weight) is based on both the size and weight of your items – the cost is determined by whichever is the greater the weight or the size (the chargeable weight)

The prices that are displayed are based on the weight you select and the appropriate size is available for you to see or amend in the booking process.

If any single dimension of any item type measures more than 120cms these items are classified by DHL, FEDEX, TNT and UPS as ‘Oversize Piece’ and attract a surcharge.

The heaviest single item you can ship is 68kg /50lb.

The largest single dimension of your item that you can ship is 240cmsThe largest size for the two smallest dimensions added together is 330cmsPlease note the weight displayed on your barcoded luggage shipping labels is a nominal weight and does not reflect the weight booked and paid for.

All items are weighed and measured in transit by and if your item exceeds the allowance booked the additional cost due will be charged automatically to your card.

In order to calculate whether the weight or the size is greater and determine the correct chargeable weight the size is converted to a weight by simply multiplying the three dimensions of your luggage in cms (width x height x length) and then dividing by 5000 and this gives you the cm size converted to a kg weight, e.g. 83cm x 40cm x 30cm /5000 = 19.92kg

You can book with estimated weights and dimensions.

All items are weighed and measured in transit by DHL, FedEx, TNT and UPS and if your item exceeds the allowance booked the additional cost due will be charged automatically to your card.

When measuring your item, this should be done from the widest, highest and longest points including bulges, wheels and handles.

You can enter the weight and dimensions in any order which will alter the price accordingly.

All items are weighed and measured in transit by DHL, FedEx, TNT and UPS and if your item exceeds the allowance booked the additional cost due will be charged automatically to your card.